Referrals to Our Office
Patients are generally referred to our office by their family physician or surgeon. Your physician should give you choices as to where you would like to receive your care. It is important that you feel comfortable and at ease when making your healthcare decisions. We believe that it is your care, your choice.
We also accept self referrals if you have a confirmed diagnosis of a cancer or blood-related disorder. If you make a self-referral or are referred to our office it is pertinent that we have the following information available prior to you being seen:
- Pathology report
- X-rays and reports
- Lab results
- Hospital notes/Surgical reports
- Office notes from your physicians
Upon your first visit to our office, you will be greeted by our receptionist who will copy your insurance cards, and driver’s license, and have you complete necessary paperwork. If your appointment was scheduled in advance, you may have received this information in a packet from our office in the mail. If you received this information ahead of time, please bring completed paperwork with you to your appointment. You will next meet with our Oncology Resource Advocate. The Oncology Resource Advocate meets with all of our new patients to verify demographic information, as well as discussing your insurance benefits. We feel that this is important to make sure that your insurance claims are paid in a timely manner, as well as answering any insurance questions you may have. After your questions are answered, the Oncology Resource Advocate will return you to the waiting room.
A member of our friendly nursing staff will then take you back to an exam room to prepare you for the physician. Your family or friends are also welcome to come into the exam room if you choose. The nurse will obtain your vitals, height, weight and will also go over your current medications. Please bring your current medications with you or have a list of your current medications available. Next you will meet with the physician. Please feel free to ask questions during any point of your appointment. It may be a good idea to write down your questions before your appointment bring them with you. You are also welcome to contact the office after your appointment with any questions that you may have. Your first visit can last between one and two hours.
We look forward to meeting with you and/or your family members. If you have any questions regarding obtaining a referral to our office, or have any questions, please call 319-363-8303 locally, or toll free at 1-888-400-6262.
Below are some frequently asked questions about our practice. Click here for FAQ about Hospital-Based Billing.
Frequently Asked Questions
Are You Taking New Patients?
Yes and we try to see new patients as soon as possible.
How Do I Make an Appointment?
All patients are seen by appointment only. To make an appointment, call (319) 363-8303. We will do our best to see you in a timely fashion. If you are unable to keep your appointment, please call our office as soon as possible to reschedule.
If you are a new patient, we recommend that your referring physician call our office to schedule an appointment. We will obtain previous medical records and other information from your referring physician.
Hours of Operation
Office: 8 a.m. – 5 p.m. M-F
Pharmacy: 8 a.m. – 5 p.m. M-F
Laboratory: 8 a.m. – 4:15 p.m. M-Th, 8 a.m. – 3:30 p.m. F
Where Do I Park
There is free parking in the area just outside our front doors for patients seeing one of our physicians. Complimentary valet parking is also available.
Is There Wheel Chair Accessibility?
Yes, wheel chair accessibility is present at our office. There are also wheel chairs available for use at our site. Complimentary valet parking is also available.
Contacting Your Physician
A physician is available 24 hours a day to assist with medical needs. During office hours, calls will be answered by office staff. After hours, weekends or holidays, calls are taken by answering service which communicates with the physician on-call to contact you. In the event of a life threatening emergency, please call 911.
Contacting Your Nurse
We encourage you to call your nurse during office hours with any questions or concerns you may have. If your nurse is with another patient, a message will be taken and your call will be returned the same day.
Are You Affiliated With Cedar Rapids Hospitals?
Our practice is affiliated with Mercy Medical Center. However, all of our physicians have medical staff privileges at both Mercy Medical Center and St. Luke’s Hospital where they will see new patients or hospitalize patients for whom they are the attending physicians.
Most insurance companies require advanced notification of office visit consults, hospital admissions and outpatient testing. While we will assist you with pre-certification, it is your responsibility to know your insurance regulations. Our Oncology Resource Advocate may be of assistance to you.
What Health Insurances Do You Work With?
We work with a variety of insurance companies. On your first visit you will meet with our Oncology Resource Advocate to discuss what your insurance company will or will not cover. We will also collect all the insurance information, post payments to your oncology/hematology related accounts. If you have a private cancer policy, you may request itemized bills from our Oncology Resource Advocate or the Mercy Billing Office by calling 319-364-4505
What Do I Do in Case of an Emergency?
We have a physician available 24 hours a day to assist your medical needs. The number to call is 319-363-8303. When our office is closed, our answering service will take your message and the physician on call will contact you. If you are not contacted within 15 minutes, please call again and inform the answering service. If you think the event is life threatening you should always call emergency medical services at 911.